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[-] 555@lemmy.world 188 points 6 months ago

Dark blue on black is chaotic evil

[-] luciole@beehaw.org 74 points 6 months ago

Also chaotic neutral: prioritizes issues by curiosity.

[-] doeknius_gloek@discuss.tchncs.de 17 points 6 months ago

Oh hey, it's me!

[-] Takios@discuss.tchncs.de 6 points 6 months ago* (last edited 6 months ago)

I'm definitely guilty of that sometimes.

[-] palordrolap@kbin.run 44 points 6 months ago* (last edited 6 months ago)

Lawful good is asking for trouble. Before they know it, they'll be inundated with e-mails to their personal company address with poorly worded help requests. They'll spend half their time making and updating tickets on the user's behalf that would have been mostly automatic if they'd gone the Lawful Neutral route. They need to insist requests are sent to the main support address. I'm assuming that's tied directly to the ticketing system.

When I was being Lawful slightly-better-than-neutral, I'd create the ticket and then put a paragraph in the reply telling them to please not e-mail me directly in future, because one day I might be unavailable and their e-mail could go unseen for hours or even days.

Repeat offenders would eventually do it at a time when things were busy too, so I'd be concentrating on the tickets and not things to my personal address, so that slight delay often helped it sink in.

[-] Ookami38@sh.itjust.works 17 points 6 months ago

Funny, for me repeat offenders somehow always had a second request I couldn't find until 430pm on a Friday. Strange how it always happened. Oh well, sucks to suck.

[-] Venator@lemmy.nz 44 points 6 months ago

Lawful evil should be: asks you to make a ticket, closes it immediately and tells you it's not an issue, it's working as designed.

[-] Appoxo@lemmy.dbzer0.com 27 points 6 months ago

Answer marked as duplicate

[-] trolololol@lemmy.world 7 points 6 months ago

Does not provide number of duplicate ticket

Tim Apple your ears are burning, we're talking about you

[-] Milk_Sheikh@lemm.ee 35 points 6 months ago

Lawful neutral cuz in 6mo when some “controller” punches three buttons to run a report and asks “Hey why’d you do that?” THEN I’ll have documentation. And a job.

Make ticket, receive assistance. Fight me on that and I’ll add you to my email inbox’s ruleset - I am now an LLM, and will gentle-tone you to death via faux misunderstandings

Yep, hard-line lawful neutral. Though I lean chaotic evil when someone high enough on the food chain starts complaining.

[-] qevlarr@lemmy.world 30 points 6 months ago
[-] MystikIncarnate@lemmy.ca 2 points 6 months ago

Only if we like you.

[-] NaibofTabr@infosec.pub 25 points 6 months ago
[-] waigl@lemmy.world 13 points 6 months ago

Going by what OP thinks "Chaotic Evil" means for sysadmins, they have clearly never heard of BOFH.

[-] listless@lemmy.cringecollective.io 5 points 6 months ago

BOFH: hooked up the mains to the doorknob and asked a luser to bring their laptop over for personal attention and repair.

[-] TurboHarbinger@feddit.cl 19 points 6 months ago

Chaotic good.

Completing a 10 mins ticket for something you end up fixing in seconds. Fucking chore.

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[-] NaoPb@eviltoast.org 17 points 6 months ago

Blue on black is pretty evil to me.

[-] MystikIncarnate@lemmy.ca 3 points 6 months ago

Can we call this out on terminal text editors too? Some just color lines based on their content, and frequently comments end up being blue on black and it's impossible to read.

This comment describes the options for the next parameter in this config file, but I have no idea what it says, so I guess I'm fucked?

[-] mikyopii@programming.dev 15 points 6 months ago

I've been a chaotic neutral more times than I would like to admit.

[-] luciole@beehaw.org 8 points 6 months ago

Only part I miss from going at the office. It’s not the same when you have to bake your own bribes.

[-] key@lemmy.keychat.org 3 points 6 months ago

That's when you update your sig with your address and a link to a local delivery venue

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[-] electric_nan@lemmy.ml 13 points 6 months ago

Sometimes I'm neutral good and other times chaotic good. I'm at a relatively small company though, so I'd probably be different at a megacorp.

[-] BassTurd@lemmy.world 3 points 6 months ago

I went from the sole IT person at a small/medium business for 9+ years to a new role at a big company with divisions and shit. In my previous position, depending on the day, I fell in every category, but usually chaotic good on good days. Now I'm pretty much neutral to lawful good. I'll dabble in the neutral evil as I see fit, because PEBCAK and ID10t issues have no bounds.

[-] SatouKazuma@programming.dev 11 points 6 months ago* (last edited 6 months ago)

Chaotic evil is "creates ticket, but intentionally words the problem poorly before logging off, leaving the junior help desk worker to fend for himself and giving you the solution to a different problem that isn't relevant in your case"

[-] CanadaPlus 8 points 6 months ago* (last edited 6 months ago)

Really, there's a vast number of ways for IT support to be evil or chaotic. I wonder if there was ever a viral fiction series in the early internet about it...

[-] GorGor@startrek.website 5 points 6 months ago

that would make someone a real bastard....

[-] ReplicantBatty@lemmy.one 2 points 6 months ago

Sounds like somebody straight from hell

[-] chahk@beehaw.org 3 points 6 months ago

Chaotic evil is "makes you create a ticket, doesn't work on it, and then blames the ticket for the downtime to the CEO."

[-] SatouKazuma@programming.dev 3 points 6 months ago

Goddamn I felt this one!

[-] variants@possumpat.io 10 points 6 months ago

But none of these are real, in the real world IT won't touch your issue unless you create a ticket, then when you do they just never do anything about it anyway

[-] IrateAnteater@sh.itjust.works 7 points 6 months ago

I encountered "lawful evil" once. My answer of "I know what the problem is. I know how to fix it. But because you have no clue about what this company actually does to make money, you took away my ability to do it. So now I'm here, wasting both our time" didn't seem to go over very well.

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[-] BowtiesAreCool@lemmy.world 3 points 6 months ago* (last edited 6 months ago)

In my experience I create a ticket, then after 3 days of not hearing anything they manually close it as resolved while having done nothing

[-] bappity@lemmy.world 9 points 6 months ago

I'm guilty of pushing massive commits with several different changes and just commenting "bump version"

[-] virku@lemmy.world 11 points 6 months ago* (last edited 6 months ago)

Worked the first six years of my career using no version history tracking or backups at all on one of our main systems. Nobody knew we didn't have backups and I didn't know how to use git and figured it wasn't so important since I was maintaining it alone anyway.

(I don't do any of those things anymore)

[-] SatouKazuma@programming.dev 2 points 6 months ago

All hail "squash and merge"

[-] alekwithak@lemmy.world 8 points 6 months ago

I'm chaotic good in my heart but lawful good because one needs a record of their work come review season.

[-] AAA@feddit.de 7 points 6 months ago

Working the neutral way currently. There're so many tickets, all of them more important than the other, I can just as well take from the stack.

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[-] SpaceCowboy@lemmy.ca 6 points 6 months ago

Apparently I'm Neutral Evil. But I consider myself to be Chaotic Neutral.

I'll fix the problem only when it's actually a computer problem and when you can explain what the problem properly. I don't care if it's a ticket or an email. Though I might not get to the email today and tomorrow I might forget about it, so you might want to put a ticket in that'll stay the until it's closed. But the ticket system sucks, so I might not log into it and see your ticket for a few days. If you send an email, I might do it right away, but you might have to remind me about it in a few days because I might've forgotten about it.

I don't care about your job title. If you VP of whatever the fuck and think you're important or if you were hired yesterday to an entry level position, you're all users to me. But the issues aren't fixed based on the order they come in, it's based on how much effort you put into describing the problem. If you think you're too important to describe the issue properly, you're low priority. If you want a meeting to describe the issue verbally, oh you better believe you're low priority, I'm not your fucking secretary that's going to take down your dictation. You got a keyboard in front of you, use it. I might eventually get around to asking you for more details about the problem, but only after I've fixed all of the problems reported by people that made an effort. Your priority is based on your effort.

Ok so maybe I'm Lawful Evil? But everyone thinks I'm Chaotic Evil because they don't understand why some people get stuff done right away while they have to wait.

[-] Venator@lemmy.nz 1 points 6 months ago

Yeah I think chaotic neutral and neutral evil should be swapped.

[-] RonSijm@programming.dev 4 points 6 months ago

Chaotic neutral: If you complain a lot and keep saying your ticket has high priority, you'll automatically have lower priority than the guy that doesn't really care when I do something

[-] CodexArcanum@lemmy.world 4 points 6 months ago

I never I realized I was so evil, nor so neutral.

[-] MystikIncarnate@lemmy.ca 3 points 6 months ago

I'm pretty sure I've done most of these at some point or another.

It really depends whether I like you or not.

Liking my users is entirely dependent on how much work you make me do, and how difficult that work becomes because of your personality.

I've gotten tickets that were literally "$thing is broken", or "help! Call me!" With no information given, not even a callback number. I've also gotten a rambling voicemail, in which a user describes an issue with a piece of software and doesn't identify themselves, not provide any callback information. The CID on the voicemail wasn't available either, and since I work with several companies doing support, I couldn't even identify the client, nevermind the specific user.

There's also the needy users that create tickets for every prompt, dialog, message, delay.... Pretty much anything that could happen at all ever, whether it affects their ability to do their work or not.

There's also the unavailable users, they are not available ever, at any time, for any reason. I have literally gotten critical tickets which require me to access the users workstation to fix, while it is logged in as the user, and I could call less than 5 minutes after they create the ticket, and they're busy. Email them and they have an out of the office message, or reply with something about them being in a meeting (with no information about when they will be free), or simply don't reply at all. After a few weeks of trying to contact them to connect and resolve their very simple (but "critical") issue and getting nowhere, close the ticket, only to be met with a flurry of emails from them about how the problem isn't solved. Immediately call or reply and you get voicemail and silence.

Most of my users do fine, and it's usually a minority that are troublemakers, and I want to make that clear.... But the troublemakers are the driving force for me to find ways to fix pretty much every problem without ever opening their system though remote control. I can do all kinds of things from registry edits and hacks, to writing and scheduling PowerShell scripts to fix their shit every time they log in, and deploy that by a remote PowerShell command prompt, and nothing more.

Yeah William, you might be the c-whatever bullshit, but if the issue is sooo fucking critical, make five goddamned minutes for me to fix your shit or it's not getting fixed. I don't care if you own the goddamned planet, I can't fix your shit without access.

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[-] MehBlah@lemmy.world 2 points 6 months ago

I thought I was neutral all my life but now I know I'm mostly evil.

[-] ramble81@lemm.ee 2 points 6 months ago

I tend to lean towards neutral good it seems

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this post was submitted on 12 Jun 2024
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