this post was submitted on 26 May 2026
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Mildly Infuriating

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Italy’s top court rules against tourist refused tap water in Dolomites hotel (www.theguardian.com)
submitted 1 week ago by Valuy@lemmy.zip to c/mildlyinfuriating@lemmy.world
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[–] scrubbles@poptalk.scrubbles.tech 62 points 1 week ago (7 children)

Man, that's hard. When I go there I try to follow etiquette closely, it's their custom and I want to follow it, and the woman may have been a bit of a Karen.

However, tap water should be free. Anywhere. Maybe I just hiked a mile to get there. Maybe I'm just thirsty. 7 euro to drink water is simply extortion of your tourists. If that's etiquette then it's wrong.

[–] frischkaesbagett@feddit.org 15 points 1 week ago* (last edited 1 week ago) (2 children)

Fuck posh etiquettes.

Let's not name her Karen - she sounds badass. Fighting in court for water everywhere sounds good to me.

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[–] W3dd1e@lemmy.zip 6 points 1 week ago

She did offer to pay for it, but they still refused.

[–] fibojoly@sh.itjust.works 2 points 1 week ago (1 children)

It is extorsion. When you live in a touristic place, I think at some point you just stop seeing people as people. I know I can't stand living in such a place anymore, personally. Not necessarily tourists themselves, but the absolute corruption that tourism brought to the place and its surroundings. So much greed.

[–] HobbitFoot@thelemmy.club 2 points 1 week ago (1 children)

It depends on the tourist place. Europe is very stingy with water, but other tourist parts of the world aren't.

[–] fibojoly@sh.itjust.works 3 points 1 week ago (1 children)

In France it's illegal to refuse serving tap water in restaurants, and it is always free.
You can also drink water on public taps anywhere, usually in public parks. For free.

I know it's not quite as good in the rest of Europe, but I am not sure how you got this idea we are stingy with water. At least it's potable!

[–] HobbitFoot@thelemmy.club 2 points 1 week ago

France is the only country I've been to in Europe that does a good job providing water.

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[–] EnderLaw@lemmy.world 58 points 1 week ago (1 children)

I was at a restaurant in Italy and they kept bringing us bottles of mineral water. I go back to the restroom and see the waiter refilling the bottle from the tap them tried to bill the table for 7 bottles of mineral water. I disputed the check, we shouldn't have to pay full price for tap water. There was nashing of the teeth until I said that is seen them refilling the bottle.

[–] Valmond@lemmy.dbzer0.com 9 points 1 week ago (12 children)

You're right and correct, but it's a bit insane you didn't feel the difference. Or was tap water over there like über fantastic 😁?

[–] Nighed@feddit.uk 16 points 1 week ago

If your in the mountains, the tap water is better than most bottled water.

[–] starlinguk@lemmy.world 11 points 1 week ago (1 children)

A lot of the mineral water you buy is tap water. It's the same water the people in the area where the water is bottled drink. It even says so on the bottle sometimes.

[–] Valmond@lemmy.dbzer0.com 1 points 1 week ago

Well, IMO not Italian bottled water and definitely not sparkling.

It's the only country having better sparkling water than France even.

[–] Swedneck@discuss.tchncs.de 7 points 1 week ago (1 children)

assuming we're not talking about sparkling water, which some people call mineral water: Is it really that common outside of america for tap water to not taste fine?
I've never had bottled water where the taste was in any way remarkable, except from some brands that just taste like stale water where the plastic bottle leeched into it..

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[–] kilgore_trout@feddit.it 5 points 1 week ago

Tap water is good here in the Alps.

[–] EnderLaw@lemmy.world 1 points 1 week ago (1 children)

The water was still.

[–] Valmond@lemmy.dbzer0.com 2 points 1 week ago

I guessed so, tap water is rarely sparkling 😁

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[–] jpreston2005@lemmy.world 30 points 1 week ago (1 children)

Italy, the Nestle of nations

[–] dan1101@lemmy.world 7 points 1 week ago

So many good things there, but their legal system seems wacko.

[–] twinnie@feddit.uk 27 points 1 week ago (2 children)

That’s mental. It’d be illegal in many countries. In the UK any place that sells alcohol has to give free water.

[–] RampantParanoia2365@lemmy.world 16 points 1 week ago

What's mental is she offered to pay for the tap water and they still refused.

[–] Buffalox@lemmy.world 9 points 1 week ago* (last edited 1 week ago)

That's really low class of the Hotel restaurant, and yes I am pretty sure it would be illegal in most countries.

[–] StillAlive@piefed.world 26 points 1 week ago

I've asked for water from poor villagers while hiking (I'm from India) and they have filled my bottle without expecting anything in return.

Italy's restaurant industry and justice system seems like a dick.

[–] atrielienz@lemmy.world 16 points 1 week ago

I don't think it should have been a problem to provide her with tap water (rather than mineral water which is not the same thing), especially since she offered to pay for it. Is there something wrong with the tap water?

[–] beeng@discuss.tchncs.de 9 points 1 week ago (3 children)

In Berlin for eg its tough to get tap water. You ask for it and get it 20mins later after a 2nd request. It's more see as a task for something that customer wants but is not directly tied to making income.

(I don't want a yes but reply). Just a comment.

[–] chris@l.roofo.cc 9 points 1 week ago (2 children)

Germany is very weird about water. We have clean good tap water everywhere but restaurants want you to pay for bottled water. I have been to a few countries and most of them give you water without asking. But not Germany.

[–] JackFrostNCola@aussie.zone 8 points 1 week ago (2 children)

If you sit at a table in Australia they will bring you water and glasses when they come to give you menus (at a mid-expense cafe/restuarant).

At a low expense resturant/cafe/pub the water will be available in ready filled re-usable bottles on a table/fridge with stacks of glasses and you grab bottles and glasses for your table as needed.

In higher end resturants the waiter will seat you then ask if you would like any water and offer "tap, sparkling or still". "Tap" in this case will be chilled and served in a nice caraf or jug, poured by the waiter. And the sparkling or still options are 'brand name' bottled water which you pay for.

Water is legally required to be served upon request in any food/drink serving establishment and you will be served immediately and without judgement just as if you were buying any other drink.

[–] chris@l.roofo.cc 2 points 1 week ago* (last edited 1 week ago) (1 children)

I don't think we have that rule in Germany. I only know that the cheapest drink on the menu must be non alcoholic.

[–] JackFrostNCola@aussie.zone 1 points 1 week ago

Oh that is interesting. Though with how cheap your beer is i would probably just buy a lager instead.

[–] BigBrainBrett2517@lemmy.world 1 points 1 week ago (1 children)

Recently I had a note-worthy experience at Marmelo in Melbourne CBD: The wait staff asked the usual "still or sparkling" I opted for still, as it's usually free/tap but others opted for sparkling. Turns out the sparkling was from a tap so it was also free! And I'm noticing this more and more in establishments, in Melbourne at least.

[–] JackFrostNCola@aussie.zone 1 points 1 week ago

No way! I love sparkling water but dont want to pay for the bullshit expensive french ones that reataurants uaually have, hopefully this catches on. Sparkling water is super common in Europe i have noticed, they have like low, medium & high fizz level options for bottles you buy at shops, and in Italy i even stopped at a place that had a public water fountain that had both still & sparkling water, which was weird given that public toilets all cost for use over there too.

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[–] Janx@piefed.social 9 points 1 week ago

Them refusing to fill a glass with tap water is actually insane. As long as the water is potable. Maybe it's my american-ness showing, but this is a human requirement. She was staying there for a week and they already had her money. You can go a week without food, but not water. And they were even already providing the food! Let's imagine this was a space resort... We'd all be outraged if they denied her oxygen, or charged her separately after arriving, right!?

I understand that my boycott will be considered insignificant, but I will never, ever spend a single € in Italy following this ruling. And don't you dare mention the term "etiquette" when referring to basic essential human needs...

[–] wander1236@sh.itjust.works 8 points 1 week ago (2 children)

It's considered a breach of etiquette to not want to be forced to pay for water? A lawsuit over being refused tap water at a restaurant in a non-emergency scenario seems a little silly, but refusing tap water also seems a little silly unless it isn't potable.

[–] Buffalox@lemmy.world 15 points 1 week ago* (last edited 1 week ago)

She offered to pay for it!

the woman repeatedly asked for tap water with her meal, even offering to pay for it.

WTF is wrong with wanting water to a meal she pays for? Here our quality of tap water is generally better than bottled water, I imagine it could easily be the same in a mountain hotel in Italy.

[–] macaro@lemmy.blahaj.zone 3 points 1 week ago

Where there are fancy hotels, there are people who have enough money to sue out of spite.

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