Built to Fail: The story of 21st century consumer technology.
Mildly Infuriating
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Absolutely. Added to that, they seem to be actively ruining their headphones with software updates as well. My XM5's randomly turned off every few hours and thanks to a Chinese hacker I was able to downgrade the software - guess what, the problem went away.
They're either doing this deliberately so you buy the latest model or their development team is utterly incompetent.
They're either doing this deliberately so you buy the latest model or their development team is utterly incompetent.
I'm gonna choose Door Number 1, Monty..
This shit right here is why I don't let working stuff update anymore. I shouldn't be sweating if the software update I'm downloading is going to make my life worse or not.
It's a dangerous position to put people in: run vulnerable software or we will break your device. No one should have to choose between breaking their TV via update or staying on an insecure OS version and getting hacked.
In a functioning economy, the consumer goal of not getting hacked and having a functional device would be shared by the consumer AND the manufacturer.
Built to Fail*
*after 3 years, when mandatory warranty expires in the EU.
Especially if you look at the Samsung Fold/Flip-phones, god damn do they break. And they're not cheap.
I'm a little biased as I work for Bose but we still use a metal yoke and hinge.
My broken QuietComfort headphones with the plastic earcup hinges would like to have a word…
I love my Bose headphones but man, don’t ever dare dropping them on the floor by mistake, they will shatter on the first hit.
To be fair in the past when this happened you could bring the broken pair in store to get a replacement or upgrade at a good price, but I hear the policy was abused too much so it was retired many years ago.
Heyo. Does Bose offer 3dprinting files to fix it's gear? Please convince them to, I have been looking for a brand that is willing to support buy it for life and right to repair.
I am using Sony xm4s and the build quality is terrible on the hinges so I am expecting to have to replace them and Bose is a good brand that I might be interested in if they have something comparable to the ones I'm using in the same ish price range.
I found a 3d printing file to fix my current headset but Im not sure if I can flip it and print the other side now or if that will work.
Anyways if they don't I would absolutely love it if you could convince them to lol
I have been looking for a brand that is willing to support buy it for life and right to repair
I have headphones from Meze (Massdrop X Meze 99 Noir) and my understanding is that they don't use glue in the constructrion of their headphones but everything is held on by screws so that it can be repaired if necessary. I however don't know where you can get the actual spare parts for them - I'm assuming you need to contact Meze directly for that.
Edit:
If you’re looking for a specific part and can’t find it, just let our Customer Support team know. You can email us at support@mezeaudio.com, and we’ll be happy to help you.
Hey thanks for sharing I will go check out the link. (And thank you for the link too!)
Will admit the hinges on my QC ultra headphones have been pretty good.
The things that annoy me about them are:
Unable to switch off noise cancellation
The earphone cushions fell apart after 6 months
Custom button action can't toggle an aware mode
On head play pause was buggy enough to turn the feature off
They semi regularly decide to reboot in the middle of calls and meetings
I'm assuming you are retail and not on the design / software side of things but if you have any power to pass the feedback up the chain plz do ❤️
I don't know if heads have gotten bigger over the years, I have a mutant oversized melon for a head, maybe they just design the phones for small heads?
So frustrating when an otherwise good product has an Achilles' heel. Is this bad design an oversight to save cost or intentional to limit its service life?
/don't know if this particular product is "otherwise good", speaking more generally
This is the second time these broke on my WH1000-XM5's. At least they're easily replacable by just removing a few screws and dropping in a new one.
Compared to that, this bad boy is over 30 years old and never broke once - thanks to a headband which is made out of metal. Despite that, it's even more comfortable than Sony's modern one:

How did the arm break? I have a pair that's a year old, I've been tossing them in a bag with other bulky items and generally not being too gentle with them so your post has me worried.
I just put them on my head and it made "crack". You have to slightly flex the headband every time when putting the headphones on your ears, and I guess doing this for a few hundred times weakens the plastic to the point where it just gives up.
I have a pair of AKG 240 of the same age if not a bit older that have seen plenty of other headphones come and go. Not the best headphones in any other categories but damn the most reliable and durable of studio cans ever built.
My brother got me an audio technica ATH-M30 in 2011. This before they even had the 30x. I've easily put 12k hours in em, just needed to change the ear cups. I drop them all them time from desk height too.
Every few years I've thought about upgrading for better quality but they get the job done well enough that I never pull the trigger. It's a consumers dream
The Audio-Technica ATH-M line are quite sturdy, I've never really seen them break. The same goes for the Beyerdynamic DT-770-880/990 lines. And both companies sell replacement parts at decent prices in my experience for those rare times when sometime could break.
I have the M50 and its also still working, no problems. Also test winner in audio tests.
But if they sold you a pair that lasted for decades, you wouldn't need to buy any more.
I've moved onto earbuds. Earfun Air for a staggering £22. The sound genuinely isn't bad either, I've no idea how you can even make them for that. Slavery, probably. Still, £22 is £22.
The expensive ones are also made with slavery, they just charge you more for the branding.
If this comment saves only one person from wasting their money, it is worth it:
Do not buy Focal Bathys.
The build quality is super cheap, mine broke not even two years after purchase. The plastic surrounding the metal bits that connect the central part to the ear pads will break sooner or later.
At least they were probably expensive.
250€ 🫠
I brought these on sale recently. Learned about the shitty hinge quality afterwords.. For what its worth, I found this repair kit from centralsound.co, and its a solid reinforcement option. It works even on a fully broken hinge like yours. Sucks to pay an additional $40 for "premium" headphones to ensure they last beyond the warranty, but here we are..
Similar vibe… whatever that shitty material that they put on the top padded band and foam ear coverings that starts to crack and flake off on my bald head making me look like I have a skin disorder. I’ve had headphones ranging in price from $30 to $300 and they all do it.
It's called "protein leather" and it's the worst shit ever
I have templates for metal parts you can cut and bend with hand tools and a cheap dremel. I can send it to you if you want.
Would love to see a picture of the metal headphones
I havent made them myself, I drafted them for a student to make for her special needs sibling. That said, I have some really nice headphones with broken plastic that I've been meaning to modify.
I modeled it off of a pair of Panasonic EAH-20 that I had back in highschool but with wider bands to allow a bit more robustness and with holes and slots for 3m screws.
Planned obsolescence
Sony parts prices are insane. The urethane pleather on my headband started cracking on my xm4's. A replacement headband was half the price of a new unit. So I ended up getting a silicone cover that will hopefully keep the pieces from flaking off into my hair. I also needed new earpads. Oem pads were around $40 for EACH side. The pleather just has a certain degradation time and once it hits, it all falls apart at the same time. Replacing all the pleather parts on my unit would have cost just as much as a new headset.
I hate having something designed to be somewhat repairable but practically speaking it isn't due to pricing.
I have found that the backing cloth under the pleather is durable as hell. Take some masking tape and do a wrap around your fingers - sticky side out like you're gonna de-lint a shirt - and use it to pull off the peeling pleather. Took me all of 20 minutes to get my ancient Denons free of the peeling pleather..
Wicked cushions had some good replacement parts for xm4s. I bought a couple replacements from them. They had really good customer service when I had a bad clip on one or the earpads too.
I paid 30$CAD 2 years ago for mine. The Sony OEM ones are very comfortable but they compress quickly imo. My ears are a little angled so they are always pinching when the OEM pads compressed too much. The wicked cushions ones I got are a bit taller to start off with and haven't had a single problem with them compressing so far. Only bought the second set of pads because I wanted a different colour.
I will buy more from them when I get a new headset. Stupid hinges on xm4s
Took me a long time to find decent headphones that last long.
I've tried several times with beyerdynamic, my DT 880 lasted for quite a while, but then got issues. I sent the DT 990 and the DT 1990 PRO back, they both lost audio on one side after a few weeks. I totally gave up on headsets (with a microphone), they are always shoddy quality wise and either the mute button breaks or one side gives out.. or the headband snaps.
I've had the Sennheiser HD 660 S for 5 years now and the best thing about it: The cable goes to both sides. So when the cable finally broke on one side I could simply replace it for 15€. It's also much easier to switch out the earpads, they just click in. Compared to the DT 880 where it feels like you're going to tear something and you have to stretch the thing onto the plastic.
If you're in the market for open back, fiio jt7. Quite cheap and the sound quality is great. Build is also insane for the price
Yeah, this is a huge problem. I found the best solution is to buy a 3.5mm audio cable with a microphone (these can be had for 10-20$) and attach them to a nice set of metal band headphones (closed or open depending on if you want sound isolation). I gave up on gaming, Sony headphones and the like a long time ago they are all trash no matter how much you pay for them, they break and become e-waste in the first year.
My XM4s are still holding up after 3 years and are definitely beefier than this.
I gave my old WH1000XM2's away to family because it was sitting in a drawer after I bought the xm4, both still work like a charm and the xm2 only has a slightly reduced battery even after being used for 6+ hours daily for years. I don't know what the quality of the newer ones are, but the older ones are build to keep working. The noise-cancelling is the best one on the market for over ear headphones, the Bose ones put pressure on your ears which is really uncomfortable even after a few minutes (at least for me).