Canada

According to a summary of proceeding released Thursday by the federal agency, RBC violated a consumer provision by failing “to transfer credits from deactivated credit card accounts to customers’ new accounts.”

“As a result, these customers received inaccurate monthly credit card statements, and some customers incurred additional charges,” the Financial Consumer Agency (FCAC) said. 

The FCAC said the violation occurred when RBC deactivated and migrated customer’s credit card accounts to a new one when fraud was reported. 

Between 2001 to 2024, a total of 227,947 accounts were impacted by the violation, the federal agency said.